The just lately launched Roku OS 10.5 replace has been a small catastrophe for the corporate, triggering a slew of complaints throughout social media and on the Roku discussion board from customers who’re not capable of stream their favourite exhibits. The corporate has been immediate in its response to the problem, however an answer isn’t but obtainable. As an alternative, Roku is rolling again the ten.5 replace so its clients can proceed utilizing their units.
Roku customers started posting about their respective streaming points following the ten.5 replace on Monday. Roku has issued a number of updates on the matter since, and although it says it’s nonetheless investigating the issue, it’s again with some further particulars about what’s going on.
In line with info the corporate shared on its discussion board, the ten.5 replace bug is impacting some older Roku Extremely streaming units, in addition to a few of its older Roku TVs. The influence appears to differ a bit for customers, however widespread complaints embrace lagging video playback and the lack to stream movies on fashionable apps like Disney+, Netflix, HBO Max, and others.
Roku is getting its customers again to streaming promptly by rolling again the software program replace. The corporate has instructed house owners of Roku Extremely fashions 4660, 4661, 4662, and 4670 to manually examine for software program updates. Homeowners of the Roku TV mannequin 7XXX also needs to examine to see if an replace is offered.
Customers are capable of manually search for the rollback replace by opening the Roku OS Settings menu, then choosing System > System Replace > Verify Now. Although any Roku person can roll again their software program, the corporate says that solely customers who’re impacted by this bug ought to return to the earlier software program model.
Widespread YouTube TV situation
Roku customers have reported hassle utilizing YouTube TV, however that exact situation is probably not due fully to the Roku OS replace. Across the similar time that Roku customers started posting complaints in regards to the 10.5 replace, YouTube TV subscribers on different platforms stated they had been having hassle utilizing the platform on quite a lot of units.
Some customers have reported points that stretch again round every week or so, nevertheless it’s unclear how lengthy the streaming drawback has been impacting YouTube’s reside streaming tv service. Primarily based on experiences, it seems that no matter bug is impacting YouTube TV causes the service to repeatedly freeze, making it troublesome or inconceivable to look at exhibits.
The timing is unlucky for cable cutters, however the YouTube TV drawback and Roku’s OS replace situation don’t appear to be associated in any approach — although if YouTube pushes out an replace earlier than Roku, it might nonetheless be attainable that sure Roku customers could have points watching YouTube TV except they’ve rolled again their software program.
When you’re a Roku TV person impacted by the ten.5 replace, you need to try to roll again your gadget to software program replace 10.0 utilizing the guide replace technique listed above. If the software program replace isn’t obtainable in your gadget, you might have success getting it by contacting Roku straight for assist, a minimum of based mostly on some experiences from customers.
When you’re a YouTube TV person who’s unable to make use of the service on a tool apart from Roku, your choices are much more restricted. YouTube hasn’t supplied an official workaround for this drawback, so your greatest wager is more likely to try to make use of the service on a unique gadget. It’s unclear what number of platforms are impacted by the issue, however it’s attainable the bug doesn’t influence each streaming gadget you personal.