The 5 Best and 5 Worst Things About Xiaomi Smartphones

LG exit from the smartphone market and Huawei taking a backseat has seen a shift in energy in varied markets around the globe. Within the US, Motorola made a shocking comeback whereas manufacturers like OPPO and Vivo have been in a position to rise via the ranks in international markets. All all through these adjustments, Xiaomi remained firmly among the many world’s prime 5 smartphone manufacturers. Not merely equated as an Apple wannabe, Xiaomi’s model and even sub-brands have established a presence in nearly each a part of the globe, together with the US. As with something, there are many causes to pine for a Xiaomi cellphone or to keep away from one. With the upcoming holidays, you would possibly simply be out there for a brand new smartphone, and these are a few of the issues you may want to bear in mind earlier than placing a Xiaomi cellphone in your checklist.

Yay: The Worth is Proper

There is no such thing as a denying that Xiaomi’s largest energy is the attract of its pricing technique. Particularly within the early days of the smartphone market, only a few even dared to supply smartphones at half the worth of a Samsung or an Apple. People who do typically minimize too many corners to really make it a worthwhile funding. Xiaomi dared, and its gamble positively paid off, cementing its title as one of many world’s largest smartphone producers globally, even with out a presence within the US.

The explanation Xiaomi succeeded wasn’t simply due to dirt-cheap costs, although. Again then, it provided a mixture of first rate and even premium {hardware} specs at inexpensive costs and offered these telephones by the tons of with the intention to recoup manufacturing prices. Xiaomi additionally challenged the bias towards “low-cost” merchandise by really delivering high quality smartphones that you simply don’t must throw away after the slightest accident. Immediately, there are far too many manufacturers that make the identical promise, however Xiaomi nonetheless stays not solely a pioneer however the strongest title in that race.

Nay: US Snub

Photographer: Qilai Shen/Bloomberg through Getty Photographs

Whereas Xiaomi has a powerful presence in lots of markets around the globe, it stays just about absent within the US. For years, it has been speculated that Xiaomi would finally enter that market, particularly after hiring former Google exec Hugo Barra. That by no means got here to be, although, and the corporate’s solely official merchandise within the nation are nonetheless Xiaomi-branded merchandise or merchandise from sub-brands or affiliate corporations, significantly within the wearables and IoT industries.

Entering into the US formally has by no means been simple for smartphone makers outdoors the nation, and even an enormous firm like Xiaomi could be stumped on the obstacles to entry. The largest hurdle is getting offers with carriers since customers there nonetheless get their telephones primarily via them. There are, in fact, loads of behind-the-scenes negotiations not simply between Xiaomi and US community operators but in addition between these operators and smartphone manufacturers that may not need Xiaomi to have some area on retailer cabinets.

There may be all the time the direct-to-consumer route that the likes of ZTE and even Sony (after it closed its US shops) make use of. There are additionally third-party retailers that is perhaps keen to import Xiaomi telephones into the US, although via in all probability dangerous channels since these merchandise won’t have FCC approval. The issue right here, nevertheless, is that not all Xiaomi, Redmi, and even POCO telephones are assured to work with US mobile networks, making it a somewhat costly gamble that may not repay in the long run.

Yay: Daring innovation

Giants like Samsung and Apple could have the lion’s share of the smartphone market, however their dimension and recognition don’t come with out some prices. Regardless of having extra assets to throw at concepts, these corporations have little or no wiggle room for doing costly experiments to promote to the general public. Regardless of having greater coffers and buffers, each product must be comparatively profitable, or their income take an enormous hit, and issues begin to look ugly for buyers and shareholders.

In follow, which means bigger smartphone makers typically take only a few dangers in venturing out of their consolation zones. They don’t change the method fairly often and typically depend on beauty adjustments to promote a brand new product, except for the same old {hardware} upgrades, in fact. Working example, Samsung, Apple, and even Google have principally caught with the identical charging speeds for years whereas the remainder of the cellular world blazes previous them.

Xiaomi isn’t as massive as these two, however that by no means stopped it from boldly going the place no cellphone maker has gone earlier than. It was the primary to push the concept of bezel-less telephones, though vivo and OPPO took it to the acute with popup cameras. It didn’t shrink back from placing out a foldable cellphone when solely Huawei and Samsung (and Royole) have been butting heads in that area. It’s additionally burning rubber in breaking the charging pace barrier, typically with somewhat horrifying implications. It doesn’t all the time soar head-first, but it surely isn’t as timid as some well-known cellphone manufacturers have been.

Nay: Software program is Onerous

One side the place Xiaomi hasn’t precisely been blazing a path is in its software program administration. MIUI has historically been seen as an iOS clone, and it was solely just lately that it began to develop its personal id. Even then, it nonetheless strays a bit from what has been considered a “normal” Android expertise, although, to be truthful, it isn’t actually alone in that regard. It could, nevertheless, be on the tail finish behind OPPO and vivo in making an attempt to enchantment to those that desire a lighter Android expertise.

A consequence of the heavy adjustments that Xiaomi heaps on prime of Android is that it isn’t in a position to roll out Android updates on time or as extensive as it will possibly attain. Issues are positively altering for the higher recently, with the corporate promising Android 12 for fairly an excellent variety of its most up-to-date telephones. Xiaomi nonetheless has lots of work to do, although, particularly if it needs to cowl the handfuls of smartphones it places out every year beneath totally different fashions and types, and that’s not contemplating but how lengthy it plans to assist telephones which can be solely two or three years outdated.

Yay: A Xiaomi cellphone for everybody

Picture by Camilo Freedman/APHOTOGRAFIA/Getty Photographs

A part of Xiaomi’s success will be attributed to its sheer numbers. Final yr alone, it launched nearly 50 telephones beneath its Mi, Redmi, and POCO manufacturers. Not all nations see these telephones, in fact, but it surely does imply that Xiaomi nearly covers all the world, even when the “Xiaomi” title itself isn’t out there there. It’s positively not a small quantity, contemplating what number of telephones a yr different producers launch.

Xiaomi doesn’t simply goal nearly each nation or area both. Extra importantly, it has a variety for nearly each tier and, subsequently, each funds. Simply since you don’t have the funds for a premium cellphone doesn’t imply you must hand over what you might love in regards to the Xiaomi expertise. You would possibly even end up gravitating in the direction of a Redmi or a POCO, and also you’ll nonetheless be a part of the good massive Xiaomi household.

Nay: Irony of Alternative

Having too many selections, nevertheless, can even backfire. To some individuals, it could reek of an organization’s desperation and an absence of course, throwing every thing it will possibly at a wall to see which of them stick. For some consumers, the sheer variety of selections to make and info to juggle can paralyze them and scare them away in the direction of different manufacturers with a lot easier messaging, even when they provide totally different fashions for various market tiers.

Xiaomi’s launching a plethora of fashions inside simply months of one another implies that they differ solely ever so barely from each other. This may typically even trigger purchaser’s regret when a more moderen mannequin comes out simply after a painstaking decision-making course of to purchase one. It’s a technique that has labored up to now for Xiaomi, however the smartphone market would possibly attain a tipping level quickly, particularly because it isn’t alone anymore in utilizing that tactic.

Yay: Smartwatches and Sensible Houses, oh my!

Though Xiaomi began out as a smartphone-centric firm (its first product was really MIUI, not a cellphone), it has since grown out of its smartphone roots. Like all large tech firm at this time, it has embraced a world of Web-connected merchandise, from smartwatches to sensible TVs to sensible vacuum cleaners. They don’t all have Xiaomi’s title on them, however even temporary analysis of some strange-sounding model will reveal ties to one in all China’s largest corporations. Xiaomi even sells merchandise that don’t have something on to do with know-how, like attire or suitcases.

In different phrases, Xiaomi is making a community of services that can go nicely collectively, particularly these that may be linked to smartphones, immediately or in any other case. Identical to with Apple, customers are immersed in an ecosystem, the place each new funding in that ecosystem has advantages and dividends, particularly if it means having fun with options that you simply wouldn’t have entry to in case you merely paired a Xiaomi Mi Watch with a Samsung Galaxy cellphone.

Nay: Worry, Uncertainty, and Doubt

Being immersed in such an ecosystem, nevertheless, may additionally have dire penalties, at the least in case you begin listening to tales, theories, and allegations circuitously linked to the merchandise in query. As a Chinese language model, Xiaomi isn’t precisely resistant to accusations of being a menace to the US’s nationwide safety due to associations with the Chinese language authorities. Even simply the chance would possibly already flip off fairly just a few individuals, even these dwelling outdoors of the US.

There may be additionally the nonetheless current stigma of Chinese language merchandise being of poorer high quality or are usually untrustworthy, regardless of a lot of the world’s electronics hailing from there anyway. It’s, in fact, an unfair characterization, particularly for Chinese language corporations working arduous to ship high quality merchandise.

Yay: Enterprise Mannequin for this Era

Xiaomi is a younger firm in years and in coronary heart. It additionally began out loads smaller in comparison with smartphone makers, who have been already giants within the shopper electronics trade even earlier than they dabbled in cellular gadgets. Since Xiaomi didn’t actually have the assets again then to adapt conventional enterprise fashions and practices, it determined to show that weak point right into a energy with the intention to enchantment to its goal demographic.

Xiaomi initially did nearly all of its enterprise on-line, from gross sales to buyer assist. Though older customers may need balked at that concept, it was successful amongst a technology that was extra comfy with on-line transactions. It allowed Xiaomi not solely to avoid wasting up because it grew but in addition to reply quicker than these utilizing conventional in-person or cellphone assist channels. That mannequin is now being adopted by different cellphone makers, however Xiaomi already has it all the way down to a “T.”

Nay: Buyer Help Woes

Photographer: Brent Lewin/Bloomberg through Getty Photographs

Sadly, simply because the channels are nice doesn’t imply the communication is simply as nice. There have been quite a few complaints in regards to the high quality of Xiaomi’s customer support, whether or not it’s about responding to questions or following up on repairs. Suffice it to say, Xiaomi hasn’t acquired a stellar grade on what ought to be one in all its key strengths.

That stated, it will be a bit unfair responsible it on the principally on-line medium of communication or to make a generalization of the corporate. Completely different markets have totally different personnel manning these customer support channels, so experiences could range. Sadly, that does trigger some would-be consumers to desire extra conventional assist channels. In spite of everything, it’s arduous to really ignore a buyer in the event that they’re already standing in entrance of you.


The standard of Xiaomi’s {hardware} and software program has made leaps and bounds over the previous few years. It has outgrown that picture of “that Chinese language cellphone” and has develop into a drive that neither Apple nor Samsung might ignore. Xiaomi’s model, which incorporates Redmi and POCO, continues to beat many markets around the globe, and that’s with out even a presence within the US.

Xiaomi’s costs make its telephones nearly plain, however issues that transcend {hardware} and software program would possibly maintain consumers again. For these within the US, the choice has already been made for them for the reason that firm nonetheless refuses to promote their telephones there. For these the place Xiaomi’s telephones can be found, they’re undoubtedly a steal. Not less than, in case you’re keen to dwell with the drawbacks which have develop into half and parcel of the Xiaomi expertise, for higher or for worse.

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