A ‘bug’ in T-Mobile’s iPhone 13 rebate program has wrongly rejected customer rebates

WTF?! Typically rebates are a ache. Except they’re on the spot, you must pay full worth, fill out a type, after which wait to get your a reimbursement. Usually they’re extra hassle than they’re value, however when Apple advertises a rebate value as much as $800 on a cellphone trade-in, and T-Cell tops that off with a $500 credit score to your cell invoice for switching carriers, that is a tough provide to refuse — so long as they honor it.

T-Cell has been turning away rebate requests from latest iPhone 13 clients for no obvious motive. On Monday, well-connected Bloomberg reporter Mark Gurman famous that he had just lately obtained a rebate rejection from the provider when he upgraded from his iPhone 12 Professional Max to the iPhone 13 Professional Max.

Gurman shared his rejection through Twitter, displaying that he submitted the rebate request method again in September and didn’t get denied till simply final week. In accordance with the improve provide he obtained, he was speculated to get a $790 trade-in credit score from Apple and $500 in T-Cell invoice credit over a number of months for switching carriers.

After posting the tweet, a number of different T-Cell clients replied, saying the identical factor occurred to them. One replied that T-Cell didn’t even notify them it had denied the request. They solely came upon after seeing Gurman’s Tweet and checking their standing. One other buyer has been trying to get a rebate for practically three months.

Since then, T-Cell has acknowledged the issue calling the difficulty a “bug” in its methods. It promised that it’s at the moment engaged on a repair. Within the meantime, T-Cell Assist has been reaching out to the handfuls of individuals responding to Gurman’s tweet with the identical drawback, promising to make issues proper. The corporate informed Bloomberg it could make its rebate program extra clear and fewer complicated sooner or later.

“[We will] make any wanted enhancements within the total provide expertise,” a T-Cell spokesperson mentioned. “Whereas each provide has varied eligibility necessities and phrases, we by no means need anybody to really feel like these phrases are deceptive, complicated, or hidden.”

The spokesperson mentioned that the corporate can be going by and re-enrolling wrongly denied clients and notifying them through textual content. Nonetheless, Gurman suggests it could not harm to succeed in out to buyer assist. Gurman ought to know as a result of that is the second time this yr he has encountered issues with rebate gives for Apple merchandise.

In November, T-Cell and Verizon have been denying Apple Watch Sequence 7 rebated that Apple had marketed at launch (tweet above). That scenario was much more irritating as a result of when clients referred to as their provider, they have been wrongly transferred to Apple Buyer Care or informed that the rebate promotion they have been calling about did not exist.

Be the first to comment

Leave a Reply

Your email address will not be published.