Google confirms Android bug that prevents 911 calls when Microsoft Teams is installed


Why it issues: Think about calling 911 in your Android telephone and being unable to get by way of to the emergency providers, all as a result of Microsoft Groups is put in. Google has confirmed that such a situation can occur underneath sure circumstances.

The regarding bug was found by a Pixel 3 consumer operating Android 11 who goes by /u/KitchenPictures5849 on Reddit. They wrote that their telephone “acquired caught” instantly after only one ring after they rang 911 for his or her grandmother who seemed to be having a stoke. It left them unable to do something apart from click on by way of apps with an emergency telephone name operating within the background.

“That is all whereas the telephone knowledgeable me that it had despatched my location to emergency providers,” they wrote. “Sadly I could not inform the individual on the opposite finish what condominium I used to be in, or what the precise emergency was as I used to be unable to talk to a human.”

Such a significant issue gained the eye of Google, who carried out an investigation into why the telephone failed. It seems that the fault lies with the Microsoft Groups app being put in on the gadget. Nonetheless, the vital caveat is that the problem is simply current when a consumer isn’t logged into Groups. Those that are signed in received’t be affected.

“We consider the problem is simply current on a small variety of units with the Microsoft Groups app put in when the consumer just isn’t logged in, and we’re at present solely conscious of 1 consumer report associated to the incidence of this bug. We decided that the problem was being attributable to unintended interplay between the Microsoft Groups app and the underlying Android working system,” a Google spokesperson wrote within the Reddit thread.

Google and Microsoft have closely prioritized pushing out a Groups replace that may repair the issue. Google additionally added that there shall be a “platform replace to the Android ecosystem on January 4.” Within the meantime, individuals utilizing Android 10 (or newer) on any gadget with Groups put in with out being signed in are suggested to uninstall then reinstall the app. This acts as an interim repair till the patches arrive.

It is vital to notice that this can be a drawback with Groups and impacts any gadget operating Android 10 or above, not simply the Pixel telephones. The most recent handset from Google, the Pixel 6 sequence, did have points with sluggish in-screen fingerprint scanners, however the firm pushed out an replace final month that addressed the problem.

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